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Steve
 Steve
(@steve)
Famed Member
Joined: 5 years ago
Posts: 1794
Topic starter 22/03/2023 6:44 pm  

Hi Everyone,

I just thought I'd run by you a situation that just happened at Live Auctioneers and see if you had any advice.

I received notice that I was outbid on an item (I only bid $18 and it went to $19). Then later I was notified that I won and that the shipping from the U.K. was $145.00 which seems very steep to me. (The item is a glass figurine 9" tall). 

I don't want to violate auction rules but I replied that at this point I'd rather pay the cost plus premium and have them keep the item. 

Obviously it's an amateur mistake on my part. I'm assuming I have no recourse and must pay the full bill.

Any thoughts?

Thank you!

Steve


   
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auction shipping costs
RAHawk
 RAHawk
(@rahawkins)
Noble Member
Joined: 3 years ago
Posts: 743
22/03/2023 6:47 pm  

Tell the auction house what happened, and that you are willing to pay.  See if they will write it off.  It's just 18 dollars either way. 


   
Sharon P reacted
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Steve
 Steve
(@steve)
Famed Member
Joined: 5 years ago
Posts: 1794
Topic starter 22/03/2023 6:55 pm  

@rahawkins Thank you. I did tell them that I'd rather pay the $24 bucks and not get the item. I am now reading other customer reviews about the outrageous cost of their in house shipping. Hopefully I will be able to resolve this.


   
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Adams Asian Art
 Adams Asian Art
(@imperialfinegems)
Mark Adams
Joined: 7 years ago
Posts: 7080
23/03/2023 1:03 am  

Crazy shipping quote.

Pay for the item plus bp but not shipping. Ask them to keep it for their next auction with no reserve. If they say no then tell them to keep it.

Or failing that perhaps someone here is Close by and willing to pick it up for free!

Its a lesson learnt for a small fee..... always ask prior to bidding what the estimate will be for shipping.

Mark 

 


   
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 Julia
(@julia)
Illustrious Member
Joined: 7 years ago
Posts: 7256
23/03/2023 2:36 am  

That is outrageous. Mark's idea is good, at least you may get your money back. 

Where is the auction? I may know someone nearby.


   
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Steve
 Steve
(@steve)
Famed Member
Joined: 5 years ago
Posts: 1794
Topic starter 23/03/2023 10:25 am  

@julia

Hi Julia,

It's in Nottingham, UK.

Apparently by bidding there is the obligation to pay for shipping. I offered to pay for the item plus commission but have them keep it but they refused. They did offer to lower the shipping cost to $115 but that still is far too high. 


   
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Steve
 Steve
(@steve)
Famed Member
Joined: 5 years ago
Posts: 1794
Topic starter 23/03/2023 10:26 am  

@imperialfinegems 

Hi Mark, I did offer that but they are refusing, telling me that I'm obligated to have the item shipped.


   
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 Julia
(@julia)
Illustrious Member
Joined: 7 years ago
Posts: 7256
23/03/2023 10:33 am  

Can it be picked up?  

 


   
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 Julia
(@julia)
Illustrious Member
Joined: 7 years ago
Posts: 7256
23/03/2023 10:47 am  

I just looked, is it Albinus? Apparently they allow no collection!  That is shocking and you can't have it sent to anyone in the UK either unless it is already registered with them.  I have daughters in Nottingham, maybe one of them could have got it for you.

Maybe something in clause 19 could get you out of it?  It says no bids can be retracted, yet they told you that you had been outbid.  So if they have accepted the retraction of the winning bid, they have gone against conditions that you were relying upon. So they can't really tell you that you now have to pay as having been outbid they must have accepted a retraction, so why can't you retract, too?  

Does that make sense?

What is it, anyway?

This post was modified 2 years ago by Julia

   
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Steve
 Steve
(@steve)
Famed Member
Joined: 5 years ago
Posts: 1794
Topic starter 23/03/2023 11:16 am  

@julia 

That does make sense. They said the bid was placed by someone without a credit card, so the house withdrew the bid. Yes, it's Albinus. I'm writing LiveAuctioneers about the situation.

It's a glass figurine of a creepy clown. I don't like clowns and thought it would make a nice Halloween decoration. Now it's scarier than I first realized! 😆 

This post was modified 2 years ago 2 times by Steve

   
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 Julia
(@julia)
Illustrious Member
Joined: 7 years ago
Posts: 7256
23/03/2023 12:12 pm  

I see it and yes, it was scary enough at $18, it is positvely terrifying now!

I really don't see how anyone could even have got through to bid on the auction without first registering a card.  You were told you were outbid.  They aren't disputing it so they should be chasing the person who they allowed to without registering a card.  I think you should win this if you argue enough,as long as you pay for the item, it is not worth them chasing an US bidder especially given the further bad publicity they will get from your review. 

I see you can have the item send to another address as long as you inform them in writing, although I guess Fed-ex delivery in the UK will still be expensive, but if you need an address let me know.  


   
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Steve
 Steve
(@steve)
Famed Member
Joined: 5 years ago
Posts: 1794
Topic starter 23/03/2023 1:04 pm  

@julia 

Hi Julia, Their contract states that they will only ship to the address registered with the bidder, but thank you very much for your kind offer. (I have friends in Carmarthen I could contact for that if I need to.)

I think the fact that I was informed that I had been outbid is my best argument at this point. I am being polite but firm and hopefully they'll let me off the hook. 

It seems like quite a racket; they don't seem to be very eager to cultivate return customers!


   
Sharon P and Julia reacted
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 Julia
(@julia)
Illustrious Member
Joined: 7 years ago
Posts: 7256
23/03/2023 1:30 pm  

No, some of the comments were worrying. I am glad you flagged this up as I could imagine buying from them thinking that one of my girls could pop round and get it for me. It wouldn't occur to me that collection wasn't allowed.

Good luck and let us know how you get on.

Julia


   
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Shine
 Shine
(@shine)
Noble Member
Joined: 7 years ago
Posts: 871
23/03/2023 1:42 pm  

I think the auction is from the guy’s residential address.

 

Vic


   
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Shinigami
 Shinigami
(@shinigami)
Illustrious Member
Joined: 7 years ago
Posts: 4869
23/03/2023 2:24 pm  

It makes me think of some Ebay sellers from China who sell small items at a low price and then take $150 for shipping from the careless buyer. It’s a way of making money. 

Birgit


   
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