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Dear Vic,
eBay.it can manage shipping, but not through Pitney&Bowers.
I know that I should strictly ship at the address provided by PayPal, but I am sure that many items would be lost that way. I also know that in such case I will not be responsible. On the contrary, I will be responsible if something goes wrong from having sent a parcel to a different address than the one provided.
But it would be a great pity if a good antique item will be lost.
Anyway, it is not possible in many cases to send exactly to the addresses provided by eBay or Paypal, for example for lack of the telephone number of the buyer.
These are the small stupid things from eBay and PayPal that I find extremely irritating.
Are them requesting to send to the address provided by them? YES
Are them accepting as valid an address lacking the telephone number? YES
Is it possible to send to an address without a telephone number? NO
Is it difficult to set up a simple software procedure that will request to the user to input a telephone number? NO
Are they implementing such elementary procedure when they are registering the address of a new user? No
Are then they stupid? YES, YES, YES
This is particularly irritating because the only way that I have to obtain the telephone number or the Chinese address from the buyer is to contact him through the "Contact buyer" form. Most of the time, the buyer is not checking his messages from ebay, he is just waiting for the parcel. So it takes days and even weeks for having all the information. And eBay rates you with low rate because you do not ship immediately!
Regards,
Giovanni
Dear Giovanni,
Yes,when I ship expensive items direct to the Chinese customers via Mailboxes etc. (The only business that insured Pottery and Porcelain for damage) I need to contact the customer to obtain his telephone no.
There simply isn't another business that generates views and sales like Ebay and I'd be lost without it.
Ruby Lane,1st Dibs,Etsy etc. none of them work well in comparison and the setting up of listings are so cumbersome that believe me,Ebay is a dream in comparison.
Vic
Dear Vic, I am not thinking to switch to another platform.
I take the opportunity to ask to some Chinese speaker to kindly write in Chinese characters the following:
"Chinese winners please do send me your full name, address and telephone number both in Western and in Chinese characters. I will not ship to China without them".
Thank you in advance.
Regards,
Giovanni
Recently, we changed the way the eBay Today page displays.
On it for each listing you will notice that some items have a list of additional information about the product, that is the STRUCTURED DATA I was talking about in the blog. Notice some have none and others have a considerable amounts of extra information "Features". All of that extra Data is searchable if users click the little boxes to refine searches to whittle down the length of the lists of items.
If you don't have it, your listings will not return to the viewer in those kinds of searches. It's a good idea to study the information on the page
https://bidamount.com/bidamount-asian-chinese-art-newsletter
Best Peter
Peter
I totally agree. The only thing I would say that even the ‘not as described’ rule does not work if the buyer is determined that they don’t want it. I dare say they would just come up with another reason, or break it and say it was broken on arrival?
We have an antiques store, it amazes me the excuses people come up with when trying to return an item, of course we have the benefit of not having to send by post. Having said that, we once had a rock-solid chair that apparently “broke the minute someone sat on it” (it looked like someone had taken a chainsaw to it!).
We once had someone try to return an item that had a hairline, luckily we keep all tags for 3 months so we were able to quickly retrieve the description that clearly stated ‘has hairline’.
The most bizarre incident was the mother that came in with an antique sword that her son had bought. She was absolutely furious that we had sold a sword to her ‘boy’, she didn’t approve of it and thought we should be ashamed of ourselves! This would be a fair accusation if her son was 15, but he was 25 (we’d asked for ID)!
In all 3 instances we gave a refund. As a local business we can’t afford to have false accusations of unfair practices flying around. Our reputation is too important. But, I absolutely agree, the pendulum has swung too far in the direction of the buyer on eBay.
Nic
That was a great set of stories, very interesting. I love the fact the son turns out to be 25 ha! ha!.
I have a bit to add about the return policy. There are consumer laws within the EU that says that a consumer can return an item up to 14 days after having received an item (for whatever reason), when it is bought over the internet. It doesn't matter if the item is new or second hand, the rules are the same. The consumer pays for return shipping, the seller refunds original shipping. So this is not something eBay has invented, they are just complying with European laws.
~ Decorative Arts, Antiques and Accessories, at Mollari's ~ www.mollaris.com
Dear Michael,
I am not sure if this also apply for Antiques. What about items bought through internet at big Auction houses? It is hard to believe that they will accept a return without reason.
Regards
Giovanni
Dear Michael,
I am not sure if this also apply for Antiques. What about items bought through internet at big Auction houses? It is hard to believe that they will accept a return without reason.
Regards
Giovanni
If the auction has internet bidding, the rules should still apply.
However, if you sell as a private person, and not as a business, you might not be included in these rules, but the platform you're selling from might enforce it (as eBay does).
There is more information about it here:
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
~ Decorative Arts, Antiques and Accessories, at Mollari's ~ www.mollaris.com
Thank you dear Michael for the two links.
Regards
Giovanni
Just as an aside Australia has adopted pretty uniform consumer protection laws across all states that allow buyers to return their purchases for any reason within 30 days of purchase including change of mind. This applies equally to on line purchases as well as in store. I have an acquaintance who run's a Antique/ Secondhand shop who as part of his business used to hire out parts of his stock, sets of chairs, large tables etc to people for party/ wedding use etc. This part of his business has dropped to almost nil. People agree to purchase pay by card. after their event they call up and say sorry we have changed our mind and arrange to return the goods and ask for a full refund. The law provides no protection to the seller in recouping any costs. Consumers may well have needed better protection especially for on line purchases but I think they have gone to far.
Michael
Michael
Dear Michael,
it is absolutely crazy. That must be the reason why Catawiki is not selling to Australia?
Giovanni
It is totally absurd. Suppose that I need to restore the old wooden windows of my home.
If I am Australian, I could buy sand machine, paint gun etc, use it for 20 days and then say "oh, I changed my mind" and return them.
How can the commerce survive in such conditions?
Giovanni
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