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Hi Everyone,
Seeing that this is a group consisting of collectors and dealers, I thought you might offer me some advice.
I was wondering what other people do when they buy breakable items from a private dealer as in an online auction. Do you warn them that your mail carriers have been hard on items before and to pack the item well? I usually check the reviews to see their record and sometimes, especially if its an awkward item, contact them.
I just purchased a large platter shipping from Europe and I'm thinking of reaching out to the seller to let them know that U.S. postal carriers can be tough. This part of the purchase always makes me nervous. What would you do?
-Steve
Hi Steve,
Personally, I never ask someone to pack well, but I also haven't received anything that has broken during shipping. I think if there's a sense of trust with the dealer, you don't really need to, but if it eases your nerves, it doesn't hurt to ask! Also, I think dealers are incentivized to pack well on their own since they're the ones who lose out in the end if something goes wrong. Just my thoughts! 😀
Kindly,
John
You're lucky! I've had several items arrive broken. With some of them I couldn't believe how poorly they were packed!
I decided to send a tactful note. The trick is to not offend them with such an obvious request.
I'll do that! 🙂
It's a large platter - 44 cm (17") long. If you went through this week's newsletter selections it was the Rose Medallion plate at Catawiki. I don't think it got a lot of bids because the seller listed it as "Dish Canton porcelain character 19th century." It's not the Canton pattern, that's for sure!
Wow! 😍 I just saw it. That's a steal for the size. It looks like there's not much wear to the gilding either. Congrats! I've been staying away from the Catawiki listings, but I might have to give that section of the newsletter more attention in the future.
@STEVE @BARTHOLIN HI THATS A GOOD TOPIC , WELL I AM A DEALER AND I SELL ALMOST EVERYTHING THAT CAN FIT INTOO A BOX .
I TAKE EXTRA CARE IF THE BUYER ASK ME TO PACK IT VERY WELL . OTHERWISE THE RULE IS, IT MUST SURVIVE A DROP FROM 4 FEET HIGH . I NORMALLY USE THE BOX IN BOX METHOD . I HAVE SHIPPED LARGE CERAMIC PLATES OF 2 FEET DIAMETER AND MORE OVERSEAS ,IN THAT CASE A MAKE A BOX OUT OF PLYWOOD. LARGEST ITEM IVE EVER SHIPPED WHAS A HIS MASTERS VOICE GRAMOPHONE MODEL 202 FROM SWITZERLAND TO LONDON FOR THAT ONE I MADE A PLYWOOD BOX.
SHIPPING COSTS WHERE WELL OVER 2000 DOLLARS.
YES I HAD ITEMS BROKEN WHILE SHIPPING. REASON I PUT STUFF TOGETHER, THAT SHOULD HAVE BEEN SENT SEPERATE ..MY ADVISE BE CAREFULL ASKING FOR COMBINED SHIPPING.
SOME THINGS DONT GO WELL TOGETHER.
IN A NUTSHELL ...KEEP ASKING FOR EXTRA CAREFULL PAKGING A GOOD SELLER DOES NOT MIND SUCH COMMENTS.
I buy a lot of fragile items (not a lamp shaped like a leg in a fishnet stocking but other stuff) most of the time it arrives intact. But there are those "What were they thinking??!" moments of shattered plates and dreams. My favorite gobsmack? A porcelain dish sent in a bubble mailer. Just a bubble mailer. The journey was not kind to it.
What I do is if I am buying a item that is likely not to survive should the box be subbed for a soccer ball is check to see if the seller has sold a lot of such items and if there are any complaints about poor packaging leading to breakage. If it is obvious they have the experience and a good record I don't worry about it. There can still be mishaps but those are rare.
If however it looks like they usually don't sell or ship such items I will contact them and tell them because I know how packages are handled in transit I don't mind paying to have something professionally packed or for extra materials if they would rather self pack. I will even tell them best methods for packing. Usually I get a reply that details how they will be packaging it so it arrives safely.
If I get a package and it looks worse for wear I take photos of the box and more photos as I open it and unwrap the item. That way if there is breakage they can see it happened before it got to me. I am also fortunate in having a great mail carrier who scans and makes notes if a box is even a little roughed up.
I used to worry sometimes that a seller will think I am telling them what end of the egg to put in their mouths. But after losing some rather valuable items to careless packaging I now worry less and less about that.
I was intimidated by Catawiki at first, mainly because of the commissions and cost of shipping because I live in the U.S. But someone pointed out here that a lot of dealers buy on Catawiki and then sell on Ebay, which, if true, tells you something. To be honest, I've gotten good deals at both sites. I've only won two auctions on Catawiki and both were from dealers whom I thought undersold their item through either inaccurate identification or poor photos (in one case, both).
Glad you like the platter. I really appreciate the higher quality Rose Medallion examples and hope to someday score a nice vase. It's going to be a gift for an aunt who collects it but not until next year which means I get a whole year to enjoy it until then!
Hi Martin,
Thanks for the information. If I ever buy two items from the same dealer I'll check with them to see what they think is best about packing; better to pay more for shipping than have the items break.
Box in box is the way to go for sure. One Christmas I was shipping two porcelain items to different people and packed each of them well in a small, gift-wrapped box, then took them to UPS to have them pack them up in larger boxes to take to the post office. I expected them to put padding around them but they didn't, so I shipped them off naively unaware of how vulnerable they were. Luckily, oh-so-luckily, the items survived! I will never entrust my packing to someone else if I can help it.
Yes, I figure it can't hurt to reach out to the seller, as long as the tone is respectful ("Please be aware that my postal carrier can be rough on packages..." etc.). I'm still awaiting a reply from this seller but I'm keeping my fingers crossed.
Speaking of "what were they thinking," once a platter arrived broken because the box was too small and tall and so the seller put the platter in diagonally. When told it had broken his reply was: "Oh, I thought I packed it really well!"
When I sell things I get anxious too until it arrives safely. I always do my best to pack well but I would never mind getting a friendly warning that the local post are hard on parcels, I would rather know than not know. It won't help my anxiety that something will go wrong, but at least I will have the chance to re-assure the buyer that I always do my best to ensure safe delivery. 😊
As I said elsewhere, things have become so mechanical that writing "fragile please handle with care" probably has no use other than to make me feel better! So, I have now started taking photos of my packing in case something does go wrong and a claim needs to be made.
Oh, I agree on getting good deals on Catawiki. My one and only purchase from Catawiki so far was the set of five Kangxi plates I posted before. It went for a good price, in my opinion, at around $80 per plate, although I'm not 100% on what they're worth, to be honest. I don't know why I've overlooked that site since that purchase...
Also, I agree! Rose Medallion/Canton/Mandarin is one of the things that got me into collecting. I bought this gu-form Rose Canton vase around the same time as my "black ships" bowl, and sold it off earlier this year:
I immediately regretted selling it, and am still looking for a similar one with that quality. I think this is also why I have trouble downsizing my collection too.
John
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