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@nmh Just to be clear.... I'm not addressing the buyers in China as much as I am about the current situation of their postal system.
Just a further update....
What has happened in one case is that Ebay has refunded a buyer in China $1400 for an item they bought from me because they went through dispute process, and Ebay's policy is to hold the seller accountable for lost items.
However, the item was not lost, but held up in Customs due to the Covid issue that stopped delivery in many parts of China.
I've checked this morning, and now the USPS tracking of the $1400 shows the item has cleared customs and is enroute to the buyer (who already has received their refund of $1400 and shipping).
It is not the buyer's fault, but thanks to Ebay policy, the buyer has received a $1400 item and free shipping at my expense.
I've written to the buyer that the item is going to be delivered in a day or two, and asked them to pay me. Will they? That remains to be seen.
@greeno107 couldn’t eBay be liable for this as they are aware of the delay but still allow the transaction to move forward?
I would certainly raise the issue with ebay.
From my understanding they are or could be liable if the buyer refuses to make good on paying you.
They (eBay) should have known or at least be aware of the issues with slow postage etc into China.
It's a interesting scenario now. Please keep us aware of the outcome
Mark
@lotusblack I doubt they carry any liability… you have to be agree to B their policies to sell & buy, so if their refund policy has a time limit that imposed a refund to the buyer, I’m sure legally it is bullet proof.
@greeno107 I’ve turned off China on my shipping I’ve notice the drop in buyers but I’m still making sales. It’s just not worth the headache of finding treasures just to give it away for free. That’s not smart business. What else is not smart business is EBay knowing there is a issue and allowing sales. Now I will be shipping soon to China once I get my third party carrier approval they will pay more but it will bypass the government BS.
@lotusblack What do you mean, "once I get my thrid party carrier approval"?
It just means I’m shipping through a business account via 3rd party some paperwork involved.
@lotusblack Ebay allows that? Interesting. So, I recall a few years ago I ran a few Liveauctioneers.com auctions.... lots of request for shipping quotes prior to the auction, which was very time consuming. Are you anticipating this kind of time?
What will Ebay's response be if the client says they never received the item? Will they refund the purchase amount if you are unable to show proof of delivery? I guess I'm not sure how this avoids buyers in China from filing 'lost item/item not received' claims.
I also want to emphasize that this post was to alert everyone of what I hope is a temporary situation, that currently seems to be getting resolved (I see that my items that have been 'lost' are finally enroute again).
I would hate for you, or anyone, to end up in a worse situation (spending more time and/or loosing sales) because I've enflamed resentment towards Chinese buyers.
The fact that Ebay has stood on my side (as a seller) for one of the items that was stuck in customs does show that there is a way to make this current situation work. It requires pre-emptive communiation to the buyer asking them to clarify that you intend to send the item with the full value disclosed in the customs form, and asking if they will accept responsibilities for paying the related taxes (if any).
If they respond and request a lower valuation, I think you can cooperate, and you've got Ebay's backing if later they try to dispute if the item gets stuck in customs.
If they don't respond, it would seem they could have other motives, so perhaps best not to do business with that buyer.
I'm thinking once USPS has removed their alert about the impact of Covid, I will begin shipping to China again.
@greeno107 I wanted to see if you think shipping priority with FedEx or UPS might help everything move faster and actually show the real status in the tracking?
@jg1133 I do not think FedEx or UPS is a viable option. First, the cost is generally probitive :
Both FedEx and UPS use spacial capacity AND weight to determine cost of shipping. Porcelains are fragile, so they require over sized boxes to ship safely. The consequence is extremely high shipping cost due to the size of the box, regardless of the low weight.
USPS only calcluates on the basis of weight, provided that the box fit the limit of a maximum of 79" (length + 2x width + 2x depth) for Priority, or 108" for Priority Express.
Secondly, the screening in Customs in China is far more vigerous with FedEx and UPS items. I'm not sure why, but having shipped to China for about a decade, this is what my clients tell me.
Just another important update!
So, of the roughly $5,000 in items sent to China that were stuck in customs due to Covid, it looks like all the items have been delivered.
And, of all the disputes, I only lost $1400. However, the closed 'lost item' case has a link to appeal the dispute as long as you do so within 30 days of the case being closed (which I'm well within).
So, I've filed the appeal on the grounds that the tracking shows the item was delived....let's see if I get my payment back.
I hope you do. Ebay likes to side with buyers when there is doubt, but your case is compelling, and they will probably take care of it.
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